Notifications and reminders not showing up

Do we gave to keep the app open and running all day to receive notification? I have allowed notifications. This seems like a waste of battery life.

I have notifications turned on in the app and on my phone, but I still don’t get any notifications.

Hi @biolady! The app does not have to be open to receive notifications. If you’re not receiving your notifications or med reminders, please follow the steps in the link below to fix the issue:

https://help.carezone.com/article/163-reminders-not-showing-up

If you continue to have issues after troubleshooting, please send an Inbox message through your app so our support team can investigate and help. Just tap “Home” at the bottom left of your app screen and the “Inbox” tab at the top.

Take care,

—Ivy

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Thank you

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Always happy to help you! Please keep in touch if you need more assistance along the way. I hope you have a wonderful weekend! —Ivy

Hi I am having a hard time using the inbox it keeps freezing up also and notifications are not coming up need some help thank you Semper Fi 🙏⛩🇺🇸🐕❤️

Hi @jbishop—We’d love to help. Our App Support Specialist just sent an email to your registered address with instructions for a fix (and a few questions). Please reply back to that email when you have a chance.

Thanks so much!
—Ivy
Community Manager

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Thank you

Thank you we went through everything and they did come up thank you very much Semper Fi 🙏⛩🇺🇸🐕❤️

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I’m so glad to hear that everything worked out! I appreciate you notifying us of the issue and keeping us updated.

We’re here for you if you need anything else.

Take good care!

—Ivy
Community Manager

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Thank you