Is there a way to change from daylight saving time? I’m tired of my meds being 1 hour off.
Turn the clock back
Why can’t I change the time zone in the app. You currently have me in Puerto Rico - which has my schedule to take medication wrong. This is standard practice for any app.
I just need to know how to change my clock for meds schedule. I’m personally working to adjust. I have 3 dogs and 1 cat on seizure meds. I noticed they weren’t adjusting to being on normal time. So I backed them up an hour. Then it hit me part of my adjusting was due to my med schedule. I’m 100% disable. So I spend on average 19-20 hours a day reading. Thanks to opioid war pain meds are non- existent. Reading takes me out of my body. When I read I don’t keep track of time, day or even year. It has caused me problems but there is nothing medicine I.e. doctors can do for me. If I miss an appointment no big deal. The VA is a 50 mile round trip. The energy I spend getting there and home is not worth the trouble. My children are out on their own. My dogs and cats get mildly annoyed when I get nasty. They know which cat or dog to send in to clam me down. Anyway I need to take clock off daylight savings time. Who is keeping track of all the time we’ve saved? Where did it go? Just wondering. Our farmers the it. I hate it. And anyone I have contact with hates it.
The time zone and clock are set by your device, but sometimes the info needs to be synced again in order to update.
To fix the issue, try signing out of your CareZone app and signing back in. Here are instructions:
1- Tap Home (bottom left).
2- Tap your profile icon (top left).
3- Tap Settings (at the bottom).
4- Tap Sign Out (top right on Android, bottom on iOS).
5- On the “Welcome Back!” screen, enter your registered email and password to sign in again.
If you still run into issues, please send an Inbox message through the app or email email@example.com so we can help you.
Hi @Guy2000! Apologies for any confusion. Your device controls the time settings in CareZone. To fix the issue, follow the steps in my reply above. If you need additional help, please send an Inbox message through the app so our support team can investigate and help further. Thanks so much! —Ivy
I manually change time of meds, from 8 to 7, and note the 2 times of alarms. I auto feed my cats & 1 gets thyroid meds twice daily.
Hi @Cheryll! The time zone is determined by your device, but sometimes the app needs a refresh to sync time changes. Signing out and back in to the app should fix the issue for you.
Here’s a link to instructions from my post above:
This article has additional info as well:
Reply here or send us an Inbox message if you need additional help.
Thanks and Happy Holidays! —Ivy
I live and work near the border of a time zone border and my work requires me to change time zones a few times a month. Android will sense this through GPS and adjust to Local time. The Care Zone app will change to Pacific Time but refuses to change back when I return. It would almost be preferable to not have Care Zone change time zones so that medications could be taken at regular intervals rather than assuming I’d change intervals with different time zones.
I had this prob when going to Texas at Christmas from New York. I just took at my normal time by setting a regular alarm on my phone.
Refreshing the CareZone app after a time zone change should prevent any issues.
For instructions, scroll up to view my earlier comments in this post or follow the steps in the article below:
If you still run into issues, just tap “Home” in the app and the “Inbox” tab (top center) to notify our support team. You can also email firstname.lastname@example.org.
Thanks so much!
It would be really helpful to have an option for the time of a dose to be the same no matter what timezone I’m in, maybe tied to the phone’s clock? If I’m supposed to take a dose at dinner every might, it’s not helpful to have the reminder atmidnight just because I’ve traveled to Europe.
Hi @mljkelly—I’m sorry to hear of any confusion between your device’s settings and the app. You can easily fix this issue with a few simple steps!
The time zone is determined by your phone’s internal settings, so sometimes the app just needs a refresh to sync any recent time zone changes.
Signing out and back in to the app should fix the issue for you.
Here’s a link to instructions:
If you still need help, reply to this post, send an Inbox message (through your app) or email us at email@example.com.