How do I sign up for the CareZone Community?

To join the CareZone Community, register for a free CareZone account first! You can create a CareZone account by installing the free CareZone App or by clicking “Log in” at the top right corner of the CareZone Community.

If you already have a registered CareZone account, you can join the Community anytime! Just tap “Log In” at the top right corner of the CareZone Community page and sign in with your registered CareZone email and password. Then, create your unique username for the Community (this is the public name or nickname that will be used when you post in the Community).

I forgot my CareZone password. How do I reset it?

To reset your CareZone password, visit the Password Reset page and enter your registered CareZone email address. Tap the Reset Password button, check your email Inbox for the Password Reset Instructions email, and follow the steps in the email to create a new password.

How do I know when someone has replied to my post?

When another member replies to you in the Community (or to a topic that you published), you will receive a notification at the top right corner of the CareZone Community page. To view a list of your most recent notifications, tap your profile icon (top right).

How do I edit or turn off the notifications settings in my Community account?

You can change your Community notification preferences at anytime. Just tap your profile icon (top right), tap the small gear icon (top right of the drop-down menu), tap the Preferences tab, then tap Notifications (from the left side menu).

I use the CareZone app to manage my medications and health. Is my personal CareZone account info shared or visible to other members in the Community?

Rest assured, all info added to the CareZone app is private and secure—and is never visible in the CareZone Community (or publicly). Only the information that you choose to publish in CareZone Communities is visible to others.

How do I cancel my Community account?

If you have an issue with your account, please send an email request from your registered CareZone email address to support@carezone.com. (This is for your account security)

Have more questions? Email us here and we’ll help you out!